Return Policy

We want you to be happy with your order. If something isn’t right, please reach out and we’ll do our best to make it right.

Refund Requests

Refund requests must be submitted within 30 days of receiving your order.

To request a refund, please contact us at neil@coastalspirit.ca with your order number and a brief explanation of the issue. Proof of purchase may be required.

Refunds are handled on a case-by-case basis. If your request is approved, your refund will be issued to your original payment method.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it.

Non-Refundable Items

The following items are not eligible for refunds:

• Sale items

• Gift cards

Refund Processing

If your refund is approved, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at neil@coastalspirit.ca